While we make every effort to ensure each of candles are perfect, we are human. We take pride in our candles and want you to be completely satisfied with your 11Eleven Scents candle purchase. If your candle is damaged or not to your expectations, our return policy is outlined below or you can reach us at firstname.lastname@example.org. Please include your order number in your email. We will make every reasonable effort to ensure our customers are satisfied.
Please contact us at email@example.com within 7 business days of receiving your product to initiate a return. If 7 business days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.